Return Policy

Returns conditions

  • Customers may return items for refund, store credit or exchange within 60 days from the order date.
  • Send a return request to to get a free return label.
  • The products must be in salable condition to be eligible for return or refund, store credit or exchange.
  • The garment must be:
  • Unworn
  • Still in its original packaging
  • Unlaundered
  • Has its original tags
  • Return fees:
  • For refunds: A $5 flat fee is applied for shipping and processing.
  • For store credit: We provide a free return label.
  • For exchange: We provide a free return label.
  • Our return labels do not cover international returns. To use our return labels, your return items must be sent from the United States.
All returns must be sent to our warehouse:
RO3 Returns Department
2626 N. Hopkins Road
Richmond, VA 23224
  • If your order was incorrectly shipped or has damaged items, please email
  • Please allow 14 days for us to process your return or exchange request.
  • All returns and exchanges are subject to approval.